Billing Policy
Effective September 20, 2026
By purchasing a subscription product from Ascend (Ascend Infuse Auto-Ship or The Ascend Club), you agree to the terms of our Automatic Refill and Billing Policy outlined below. We are committed to transparency and to giving you full control of your subscription.
Recurring charges
When you subscribe to a product, you will be charged automatically on a recurring basis using the payment method you provided at checkout. Charges will continue unless and until you cancel. Subscriptions do not expire on their own.
How the automatic refill system works
Ascend Infuse Auto-Ship is an automatic refill program. At the end of each billing period our system automatically charges your saved payment method and ships your next supply, so you never run out mid-protocol. You do not need to place a new order. A reminder email is sent about three days before each renewal.
Frequency and amount
- Ascend Infuse Auto-Ship. You will be billed at the amount shown during checkout, on a schedule that matches the supply you chose: the 1 Month Supply is billed and shipped every 30 days, the 2 Month Supply every 60 days, and the 3 Month Supply every 90 days. The amount may include applicable taxes and shipping fees. Your renewal price is the same price you paid at checkout.
- The Ascend Club (newsletter membership). The Ascend Club includes a 3-day free trial. Your payment method is saved when you join and you are not charged during the trial. When the 3-day trial ends, your membership starts automatically and you are charged $39.95. You will then be automatically charged $39.95 every 30 days until you cancel. If you cancel before the trial ends, you pay nothing.
Deadline to cancel
To avoid being charged for your next shipment or membership period, you must cancel at least 24 hours before your next billing date. Cancellations received less than 24 hours before a billing date may take effect on the following billing period. For The Ascend Club free trial, cancel at least 24 hours before the trial ends to avoid the first charge.
How to cancel
We have made cancellation simple and hassle-free. You can cancel anytime by:
- Clicking the link below and logging in to manage your subscription:
Click here to cancel or manage your subscription - Or emailing our support team at support@ascendinfuse.com
Please include your full name and order number for faster processing. We confirm every cancellation by email. Cancelling stops all future charges; it does not reverse a charge that has already been processed, which is handled under our Refund Policy.
Skipping or pausing a shipment
You do not have to cancel to take a break. From the subscription portal you can skip your next shipment, pause your subscription, change your renewal date, or update your payment method at any time, subject to the same 24-hour deadline.
Failed payments
If a scheduled charge fails, we will notify you by email and retry the payment over the following days. If the payment continues to fail, your subscription is paused and no further shipments or newsletter issues are sent until a valid payment method is added.
Price changes
All prices are in US dollars. If we need to change the price of an active subscription, we will email you at least 30 days in advance and you may cancel before the new price takes effect.
Contact
Questions about billing? Email support@ascendinfuse.com. Ascend is operated by GRANTECOM LLC, 30 N Gould St, Ste R #25123, Sheridan, WY 82801, USA.