Billing and Refund Policy
Last updated: September 22, 2026
What you are charged and when
| Item | Charged | Amount |
|---|---|---|
| Community entry (one-time) | At checkout | $9.00 |
| Full membership, 7-day free trial | Nothing during the trial | $0.00 |
| Full membership, after the trial | Day 8, then every month on that day | $49.99 per month |
Both items are added to one order at checkout. Your payment method is securely saved by our payment processor so the membership can renew. A reminder email is sent before each renewal.
How to cancel
Cancel anytime, no calls and no hoops:
- Use the manage or cancel link in any billing email from us, or
- Sign in to your account, or
- Email support@ascendresearchco.com from the address on your order.
Cancelling stops all future charges immediately. If you cancel during the free trial you are never charged for the membership. If you cancel after a renewal, you keep access until the end of the month you already paid for.
Refunds
- Community entry fee ($9): if the community is not what you expected, email us within 14 days of joining and we will refund the entry fee in full.
- Membership charges: if you are charged after you attempted to cancel, or within 48 hours of a renewal you did not intend, email us and we will refund that charge. Other membership charges are not prorated.
- Third-party vendor purchases are not made through Ascend Research and cannot be refunded by us. Contact the vendor directly.
Approved refunds are returned to the original payment method within 5 to 10 business days.
Failed payments
If a renewal fails we will retry and email you. If payment cannot be collected, membership access is paused until it is resolved.
Contact
support@ascendresearchco.com · (934) 246-4540 · GRANTECOM LLC (trading as Ascend Research), 30 N Gould St, Ste R #25123, Sheridan, WY 82801